A report examined value for money in respect of tenant involvement work in social housing. It said that tenant involvement needed to be: linked to corporate and service objectives; embedded in the working culture of the organization; factored into business and service planning and budget setting; and efficiently delivered. It offered a matrix for how this could be done.
Source: Marianne Hood, Value for Money and Tenant Involvement, HouseMark
Links: Report
Date: 2010-Dec
A study examined regional and national organizations of social housing tenants in England, and assessed their strengths, weaknesses, and opportunities. National and regional tenants' organizations were seen as relatively under-developed, and held back by lack of resources and capacity – hampering their effectiveness.
Source: IRIS Consulting, Regional and National Tenants' Organisations, Department for Communities and Local Government
Links: Report
Date: 2010-Oct
A report said that there was an increasing appreciation of the business case for using social tenants' views to shape services; and that this had been a key driver in the evolution of how providers approached tenant involvement.
Source: Making Voices Count: Reviewing practice in tenant involvement and empowerment, Tenant Services Authority
Links: Report
Date: 2010-Jun
A report examined the use of a new approach to tenant involvement and performance management in social housing, which gave tenants the power to challenge their housing organization and drive up performance.
Source: Abigail Davies and Mark Lupton, Resident-Led Self-Regulation: Enhancing in-house scrutiny and performance, Chartered Institute of Housing
Links: Report | CIH press release | New Start report | Inside Housing report
Date: 2010-Mar
A report said that social housing landlords were getting better at involving tenants in the management of their homes.
Source: Tenant Involvement: Assessing Landlords' Progress, Audit Commission/Tenant Services Authority
Links: Report | TSA press release | Inside Housing report
Date: 2010-Mar